FAQs

Why does Wellbone cost less?

Wellbone's direct sourcing model and self-handled logistics allows us to optimize costs, reduce waste, and lower prices. These cost savings are then passed on to the customer, making us a more affordable option compared to our competition.

How are the steaks packaged?

All of our meat products are hand-cut and aged for 7-28 days for extra flavor & tenderness. They are individually sealed and packed, then flash-frozen to preserve flavor, vitamins, and minerals.

How many people can I feed with 1 plan?

Our medium and large plans offer incredible value for customers who are looking to feed their families or groups of people.

With our medium plan, customers can serve 34 meals at a price per meal of just $4.41. That's an average cost of just over $0.14 per serving, making it an affordable and convenient option for those who are looking to feed a moderate number of people.

For those who need to feed even more people, our large plan offers even greater value.

With 62 meals available at a price per meal of $4.03, customers can feed their entire family or group of friends for an average cost of just over $0.06 per serving. This represents incredible savings compared to the cost of eating out, making it an excellent choice for those who are looking to save money while still feeding their loved ones high-quality meals.

How are the cattle raised?

We raise our cattle on pastures by farmers conscious about their product, the environment and the supply chain around the meat they produce. It is our strong commitment to create a supply chain concerned with animal welfare, supporting independent farmers, and responsibly managing the resources we were given.

Do I receive my orders in an insulated bag or a box?

If you live in Souther California, your meat plan will be delivered by our refrigerated van, inside an insulated bag. These bags allow us to reduce costs and waste, since no dry ice is necessary to keep your cuts frozen. If you live elsewhere in the US, your orders will be sipped inside a box with dry ice.

Is the insulated bag reusable?

You can choose to switch the insulated bag for a new one with every delivery, or keep it. If you decide to keep it, you can reuse it for different purposes.

Does the new bag have the same product count as the boxes?

Yes, the bag has the same product count as our previous boxes. Currently there are medium and large sizes.

Do I have to pay for shipping?

If you live in Southern California, we'll personally deliver your order for free. Elsewhere, corresponding shipping fees apply, depending on transit days and carrier rates.

I live in Southern California. When will my order arrive?

If you live in Southern California, we personally deliver your orders in our very own temperature-controlled van. These are currently our delivery days:

Can I cancel anytime?

Yes, you can cancel, skip or pause your subscription anytime at no extra cost as long as you do it 3 days in advance (3 days before your next billing date).

You can also move ahead or move forward your billing date as long as you do it 3 days in advance.

These changes to your subscription can be made through our Customer Portal.

Can I connect with you on social media?

Yes. You can find us on Instagram and Facebook.

Who can I contact if I have additional questions?

You can get in touch with Wellbone Customer Care via email, chat, phone and social media.